The New York City Council - File #: Int 1002-2018

• File #: Int 1002-2018
• Version: *
• Name: Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.
• Type: Introduction
• Status: Filed (End of Session)
• File created: 6/28/2018
• In control: Committee on Governmental Operations
• On agenda: 6/28/2018
• Final action: 12/31/2021
• Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint
• Sponsors: Robert F. Holden, Robert F. Holden, Kalman Yeger , Kalman Yeger , Peter A. Koo, Fernando Cabrera , Justin L. Brannan, Rafael Salamanca, Jr., Keith Powers , Carlos Menchaca, Antonio Reynoso, Robert E. Cornegy, Jr., Bill Perkins, Alan N. Maisel

Date	Ver.	Action By	Action	Result
12/31/2021	*	City Council	Filed (End of Session)
12/31/2021	*	City Council	Filed (End of Session)
2/4/2019	*	Committee on Governmental Operations	Hearing Held by Committee
2/4/2019	*	Committee on Governmental Operations	Hearing Held by Committee
2/4/2019	*	Committee on Governmental Operations	Laid Over by Committee
2/4/2019	*	Committee on Governmental Operations	Laid Over by Committee
6/28/2018	*	City Council	Referred to Comm by Council
6/28/2018	*	City Council	Referred to Comm by Council
6/28/2018	*	City Council	Introduced by Council
6/28/2018	*	City Council	Introduced by Council

Int. No. 1002

By Council Members Holden, Yeger, Koo, Cabrera, Brannan, Salamanca, Powers, Menchaca, Reynoso, Cornegy, Perkins and Maisel

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint

Be it enacted by the Council as follows:

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-304 to read as follows:

§ 23-304 Response to service requests and complaints. If an agency that receives a request for service or complaint through the 311 customer service center is unable to take action on such request for service or complaint, the 311 customer service center shall indicate in the description of the action taken on such request for service or complaint in the 311 computer system that the responding agency is currently unable to respond to the request for service or complaint.

§ 2. This local law takes effect immediately.

MHL

LS #6499

06/14/18