File #: Int 1002-2018    Version: * Name: Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.
Type: Introduction Status: Committee
File created: 6/28/2018 In control: Committee on Governmental Operations
On agenda: 6/28/2018 Final action:
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint
Sponsors: Robert F. Holden, Kalman Yeger
Attachments: 1. Summary of Int. No. 1002, 2. Int. No. 1002, 3. Hearing Transcript - Stated Meeting 6-28-18

Int. No. 1002

 

By Council Members Holden and Yeger

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-304 to read as follows:

§ 23-304 Response to service requests and complaints. If an agency that receives a request for service or complaint through the 311 customer service center is unable to take action on such request for service or complaint, the 311 customer service center shall indicate in the description of the action taken on such request for service or complaint in the 311 computer system that the responding agency is currently unable to respond to the request for service or complaint.

§ 2. This local law takes effect immediately.

 

MHL

LS #6499

06/14/18