Int. No. 527
By Council Member Lancman
Title
A Local Law to amend the administrative code of the city of New York, in relation to client satisfaction surveys for city-funded indigent legal services
Body
Be it enacted by the Council as follows:
Section 1. Title 7 of the administrative code of the city of New York is amended by adding a new chapter 10 to read as follows:
CHAPTER 10
CIVIL INDIGENT LEGAL SERVICES
Subchapter 1
General Provisions
? 7-1011 Definitions. For the purposes of this chapter, the following terms have the following meanings:
Civil indigent legal services. The term "civil indigent legal services" means free and low-cost legal services that are funded in whole or in part by the city and are provided to clients in civil legal matters -on the basis of financial need.
Client. The term "client" means a person represented in a civil legal proceeding by a city-funded attorney.
Coordinator. The term "coordinator" means the coordinator of the office of civil justice.
Subchapter 2
Client Satisfaction Surveys and Reporting
? 7-1021 Client satisfaction surveys. a. No later than 180 days after the effective date of the local law that added this chapter, the coordinator shall develop a survey for distribution to persons represented by attorneys providing civil indigent legal services and written instructions for submitting such survey to the coordinator when completed. Such survey and instructions each shall include a prominent notice informing the client that by submitting the survey, the client waives confidentiality with respect to the client's responses, including the existence of the representation. The coordinator shall provide different options for completing and submitting such survey, which options shall include, but need not be limited to, submission by mail, by telephone and electronically over the internet.
b. The survey required by subdivision a of this section shall contain questions de...
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